Order validation

1. Scope of application

These GTC apply to all orders placed on the www.escape-speaker.ch website and govern the contractual relationship between Solutions Custom Made Sàrl and its customers.
Any contrary condition imposed by the customer will be considered null and void, unless explicitly accepted by Solutions Custom Made Sàrl.
Solutions Custom Made Sàrl reserves the right to modify the GTC at any time without prior notice. Modifications take effect as soon as they are published online.

2. Proposals and Contract Formation

The information provided on the site and in commercial documents is given for information only and is not contractual.

Validation of the online order by the customer constitutes a firm and definitive commitment.
Solutions Custom Made Sàrl will confirm receipt of the order without delay.
In the event of impossibility of delivery or pricing error, Solutions Custom Made Sàrl will contact the customer to agree on an alternative solution.
Product specifications (dimensions, weight, etc.) are indicative and not binding, unless expressly stated.

3. Identity of the Contractor

Solutions Custom Made Sàrl, Rue de Combremont 4, CH-1908 Riddes, Switzerland. Email: info@solutionscustom.ch.

4. Delivery

Deliveries are made in Switzerland and Liechtenstein by DHL for parcels up to 30 kg. For heavier parcels, delivery is made by carrier to the kerbside.

Delivery times for items in stock vary between 2 and 4 working days.
For special orders, a specific delivery time will be communicated.
Delivery times are indicative, unless explicitly agreed.
Solutions Custom Made Sàrl is only responsible if its delivery partners respect the deadlines.
In the case of delivery with assembly, accessibility must be ensured by the customer.
Visible damage must be reported immediately on receipt, and hidden damage within 4 days.

5. Payment and Retention of Title

Payment methods accepted: credit card, TWINT.

Goods remain the property of Solutions Custom Made Sàrl until full payment has been received.

6. Purchase on invoice

Purchase on invoice is possible under certain conditions, managed by an external service.

Solutions Custom Made Sàrl remains responsible for the execution of the contract, except for the collection and processing of payments.

7. Warranty

Solutions Custom Made Sàrl offers a 2-year warranty on its products against manufacturing defects, unless otherwise stated.

The warranty does not cover damage resulting from misuse, improper maintenance or unauthorized modifications.
Minor deviations are not eligible for warranty claims.

8. Back

Returns are accepted under certain conditions, with the prior agreement of Solutions Custom Made Sàrl.

Items must be returned in their original condition and packaging within 10 days.
Return shipping costs are at the customer’s expense.
The customer is responsible for the proper packaging of returned items.

9. Data protection

Solutions Custom Made Sàrl is committed to protecting its customers’ personal data in accordance with current legislation.

10. Liability

Solutions Custom Made Sàrl declines all responsibility for indirect damage linked to the use of its site or the completion of orders.

11. Final provisions

The place of jurisdiction is the registered office of Solutions Custom Made Sàrl, and Swiss law applies.

If any provision of these GTC is held to be invalid, this shall not affect the validity of the remaining provisions.