Shipping and returns
Shipping
At Solutions Custom Made Sàrl, we’re committed to providing our customers with a smooth, worry-free shopping experience. To ensure the safe and efficient delivery of your orders, we work with trusted carriers to deliver directly to your door, wherever you are.
Shipping options: We offer several shipping options to meet your specific needs, including standard, express and priority services. Estimated costs and delivery times are clearly indicated during the checkout process, allowing you to choose the option that suits you best.
International shipping: We offer international shipping services for our customers worldwide. Please note that international shipments may be subject to taxes and customs duties, which remain the responsibility of the customer.
Return policy
For health and safety reasons, we cannot accept returns of products that have been opened or used. In line with our commitment to waste reduction, we avoid over-packaging by favoring ecological and reusable solutions. This choice of responsible packaging sometimes makes it difficult to check whether a product has been opened, so we thank you for your cooperation in respecting this policy, thus helping to minimize our ecological footprint.
In the rare event that a return is accepted, please note that customs duties, taxes and shipping or return costs will be at the customer’s expense. We greatly appreciate your understanding and support in maintaining these high quality standards.
To make a return, please contact our customer service department at info@solutionscustom.ch or +41 21 329 03 05 to obtain a Return Merchandise Authorization (RMA) number.
Need help?
If you have any questions about our shipping and returns policies, please contact our customer service department at info@solutionscustom.ch or +41 79 226 76 31. We’re here to ensure that your shopping experience at Escape-Speaker.ch is exceptional.